Payments & Refunds Policy

This Payments & Refunds Policy explains how billing, cancellation, plan changes, and refunds work for paid subscriptions to ClueDig, operated by Nexa Platforms, Inc., a Delaware corporation ("ClueDig," "we," "us," or "our"). It is incorporated into, and should be read together with, our Terms of Use. If you do not agree to this Policy, do not subscribe to a paid plan.

ClueDig currently offers a free plan and paid subscription tiers (Starter, Pro, and Pro+), each billed monthly at the price and with the feature limits displayed on our pricing page at the time you subscribe. The free plan is not a time-limited trial; it is a standalone tier available for as long as we continue to offer it, subject to the limits described on our pricing page and in our Terms of Use.

All payments are processed by our third-party payment processor, Stripe, Inc. By subscribing to a paid plan, you authorize us, through Stripe, to charge your chosen payment method on a recurring basis in accordance with your selected plan and billing cycle, until you cancel as described in Section 6. We do not store your full payment card number on our own servers; Stripe handles and secures that information under its own applicable security standards and privacy practices.

Paid subscriptions are billed in advance on a recurring monthly basis, starting on the date you subscribe, and will automatically renew each month at the then-current price for your plan unless and until you cancel. You are responsible for ensuring your payment method remains valid and sufficiently funded for each renewal charge.

Prices displayed on our pricing page do not necessarily include applicable sales, use, value-added, or similar taxes. Where required by law, such taxes will be calculated and added to your invoice at checkout or on renewal, based on your billing information.

You may cancel your paid subscription at any time through your account's billing portal (accessed from Settings) or by contacting hello@cluedig.com. When you cancel:

• your paid plan features and limits remain active for the remainder of the billing period you have already paid for;
• you will not be charged again after that billing period ends;
• at the end of that billing period, your account will automatically move to the free plan and become subject to the free plan's limits described in our Terms of Use; and
• your existing competitor records and analysis history are not deleted as a result of cancellation or downgrade, though your ability to add new competitors, and access to paid-plan-only features, will be limited to the free plan's scope going forward.

All subscription charges are non-refundable, including partial-month or unused-time amounts. When you cancel, you retain access to your plan's features through the end of the billing period you already paid for, as described in Section 6, but we do not issue prorated or partial refunds for the unused portion of a billing period, and we do not offer a general money-back guarantee. This applies to monthly recurring charges, upgrades made mid-cycle, and any other subscription charge unless we expressly agree otherwise in writing, or unless a refund is required by applicable law in your jurisdiction. If you believe you were charged in error (for example, a duplicate charge or a charge after you believe you had already cancelled), contact us promptly at hello@cluedig.com and we will investigate in good faith.

You may upgrade your plan at any time; an upgrade takes effect immediately, and your payment method will be charged in accordance with Stripe's standard proration and billing practices for the change. You may downgrade your plan (including to the free plan) at any time; a downgrade takes effect at the start of your next billing period, consistent with Section 6. Downgrading does not delete your existing data; see Section 6.

We may change our subscription prices from time to time. If we do, we will provide notice before the change takes effect (for example, by email or in-product notice) for any active subscriber whose price will change. Unless we expressly notify you that your existing subscription is being migrated to a new price, a price change generally applies to new subscriptions and will not automatically change the price you are currently paying while your subscription remains continuously active.

If a renewal charge fails (for example, due to an expired or declined card), our payment processor may automatically retry the charge over a limited period. If payment continues to fail, we may suspend your paid-plan features and/or downgrade your account to the free plan until a successful payment is made or you update your payment method.

If you have a billing concern, please contact us first at hello@cluedig.com so we can try to resolve it directly. Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us may result in immediate suspension or termination of your account while the dispute is investigated, and does not by itself entitle you to continued access to the Service.

From time to time we may offer referral credits (a monetary credit applied to a future invoice when someone you refer becomes a paying subscriber) and/or limited-time promotional discounts (such as a reduced-rate offer for a bounded number of early paying subscribers). These credits and discounts:

• are applied automatically to your Stripe customer balance or invoice, as applicable, and are not paid out in cash;
• have no cash value and cannot be transferred, sold, or exchanged;
• are subject to the eligibility rules displayed at the time you participate in the applicable program, which we may change prospectively; and
• may be revoked, and any associated discount removed on a going-forward basis, if we determine the credit or discount was obtained through fraud, abuse, or a violation of our Terms of Use.

All prices are listed and charged in United States dollars (USD) unless otherwise stated at checkout.

We may update this Payments & Refunds Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Continued use of paid features of the Service after a change becomes effective constitutes your acceptance of the revised Policy.

Billing questions may be directed to hello@cluedig.com.